General Questions
What is Wam?
Wam is a mobile wallet app designed to make financial transactions easier, faster, and more inclusive in the Caribbean. Using the Wam app, you can securely store money in your digital wallet, send or receive payments, and make purchases — whether you have a bank account or not.
Who is Wam for?
Wam is for individuals and small businesses looking for a simple, secure way to manage, send and receive money.
Is my money safe in Wam?
Absolutely. Wam is regulated by the Central Bank of Trinidad and Tobago as an Electronic Money Issuer (EMI). We use state-of-the-art security features to protect your funds and personal information.
Where can I download the Wam app?
You can download the Wam app from the Apple App Store or Google Play store.
Where is Wam available?
Wam is based in Trinidad and Tobago, but our future ambitions include international expansion.
What can I do with Wam right now?
In this early version of Wam, you can:
Send and receive money between Wam users (P2P)
Top up your wallet or withdraw money from your wallet via bank transfer
Cash in and cash out with our pilot agent at the Wam office: 74 Long Circular Road, St. James
This is just the beginning. We’ve launched this first version to get Wam into your hands — so you can try it out, see what’s possible, and help shape where we go next.
We're building Wam together, and your feedback helps guide what comes next. Look out for upcoming features like business payments and more agent locations — coming soon!
Do I need a bank account to use Wam?
No, you don’t. You can visit a Wam agent to convert cash to Wam (electronic money), and vice versa! Therefore you can use Wam even if you don’t have a bank account.
Is there an annual fee for a Wam wallet?
No, there’s no annual fee for using a Wam wallet. Wam aims to keep costs low to ensure accessibility for everyone. Some transaction fees may apply, but these will always be transparently communicated.
What are the transaction fees?
There will be no fees for cashing in (i.e. adding funds into your Wam wallet) and peer-to-peer payments. Cashing out will incur a 2% flat fee to the individual on the amount requested to be withdrawn from the Wam wallet.
Using Wam
How do I put money into my Wam wallet?
You can top up your wallet with cash (via a Wam agent) or through a bank transfer. Refer to this article for details:
How do I pay contacts or businesses using Wam?
Refer here for details on how to pay or get paid using Wam:
How do I take money out of my Wam wallet?
You can take money out of your Wam wallet by bank transfer or by visiting an agent for a cash out.
Refer to this article for details:
How can I cash in and cash out with Wam agents?
Our friendly agents will guide you through the process.
In the meantime, refer here for details:
What are the wallet and transaction limits?
In this first version of Wam, your maximum wallet size (the total balance your wallet can hold) is $5,000, and your monthly transaction limit (the total amount you can send per month) is also $5,000.
As we continue to grow, we’ll introduce upgraded wallet tiers with higher limits, as well as business wallets. Stay tuned for updates!
How can I give feedback or suggest improvements?
We’d love to hear from you — you're part of building Wam!
Contact us via ‘Customer Support’ in the app, accessible from the main menu or from the headset icon, the chat within this Help Center, email us, or use the contact form on our website.
We're using your insights to help prioritize new features and improve the experience for everyone.
Wam for Business
How do I sign up my business for Wam?
Business accounts are not available just yet in this early version of Wam — but they’re coming soon! We’re working on features that will allow businesses to accept payments via QR code (Point-of-sale) and send payment requests through simple links. Stay tuned as we roll out these tools to help small businesses grow and get paid faster.
Wam for Agents
How do I become a Wam Agent?
Thanks for your interest in becoming a Wam agent! While we’re not onboarding new agents just yet, we’re excited to expand our agent network soon. If you’d like us to reach out when that time comes, please send us a message.
Please note: to become a Wam agent, you’ll need to be a registered business and meet certain eligibility criteria.
Troubleshooting
I have an issue with the app, how can I contact you?
Contact us via ‘Customer Support’ in the app, accessible from the main menu or from the headset icon, the chat within this Help Center, email us, or use the contact form on our website.
I didn’t receive the verification code (OTP). What should I do?
If your verification code hasn’t arrived within a few minutes, double-check that your phone number was entered correctly. If it's correct, tap “Resend Code”. Still having trouble? Contact us.
The app is crashing or not working properly — what now?
First, try closing and reopening the app. If that doesn’t help, check the App Store or Play Store to make sure you have the latest version of Wam installed. If the issue continues, let us know — your feedback helps us improve!
I lost my phone — what should I do?
If your phone is lost or stolen, please contact the Wam team immediately so we can secure your account.
We’ll work with you to lock your wallet and help you recover access on a new device.